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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jonathan Zegar

July 15, 2026

5  out of  5
rating by Jonathan Zegar
"Excellent and friendly agent and staff. Carefully explains coverages and answers all questions thoroughly."
We responded:
"Thanks so much for the amazing review, Jonathan! We really appreciate your support here in Murfreesboro. Just reach out anytime if you need us - we’re here for you. "
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Shawn Silva

July 15, 2026

5  out of  5
rating by Shawn Silva
"Mom and I definitely enjoyed our experience in Statefarm today!!! We will definitely recommend anyone who wants great customer service and great rates to visit this location. God Bless🙏🙏🙏"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Murfreesboro to know you had such a great experience with us. "
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Justin Gibson

July 13, 2026

5  out of  5
rating by Justin Gibson
"Robin and the team at Michael Busey State Farm are fantastic! They provide outstanding customer service, make the process easy, and genuinely put their customers’ best interests first. I highly recommend them to anyone looking for an insurance team that is knowledgeable, responsive, and truly cares."
We responded:
"Thank you for the amazing review, Justin! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Heather Dancer

July 9, 2026

5  out of  5
rating by Heather Dancer
"I worked with Robin and she was incredible! I had a lot of questions and because of experiences in the past, likely gave her WAY too much information 😂 but she was professional, kind and super friendly!!!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Michael Busey’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Rachel Smith

July 7, 2026

5  out of  5
rating by Rachel Smith
"Michael Busey's office is the best! They are caring and helpful in your time of need. They are always looking for ways to save you money on your insurance and keep you posted to any upcoming changes. Highly recommend for personalized insurance."
We responded:
"Thank you so much Rachel for the kind review. We enjoy serving your family and saving you money on your auto insurance. "
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Tim Carroll

June 30, 2026

5  out of  5
rating by Tim Carroll
"In a world where customer service and client experiences are at a premium, Michael Busey’s team, and specifically Robin Irby, have gone above and beyond transitioning my account over to State Farm. There was a lot to transition and Robin handled everything and at a lower price than I was paying. I highly recommend!!"
We responded:
"Thank you for the amazing review, Tim! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Baron Boone

June 4, 2026

5  out of  5
rating by Baron Boone
"Really great customer care and affordable prices on any type of coverages people may need! Robin, Lily, and Michael are the best and have big hearts to help others!🙌🙏😇💪💪"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Michael Busey’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Andrew Leipzig

June 2, 2026

5  out of  5
rating by Andrew Leipzig
"They truly treat you like family. We have had a policy with them for 10 years now. Cyndal is the best!"
We responded:
"Thank you for the review and the opportunity to provide you with services Andrew!"
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Hannah Shortt

May 5, 2026

5  out of  5
rating by Hannah Shortt
"I’ve been working with these guys for over a year, and they’ve been excellent. Any time I have questions or need to make changes to my policy, they get it done quickly. Brian Parsons has helped me a lot, and he’s always wonderful to work with!"
We responded:
"Thank you so much Hannah for the kind review. Brian is indeed a rockstar!!"
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Billy Ward

April 20, 2026

5  out of  5
rating by Billy Ward
"Great prices, great people. Like a good neighbor, State Farm is there!!"
We responded:
"Thank you for the great review. We take great pride in our Good Neighbor Service!"
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Sis

April 17, 2026

5  out of  5
rating by Sis
"Loved this place helped me out so much!!!"
We responded:
"Thanks so much. We always enjoy helping those in our downtown Murfreesboro community!"
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Jennie Weegmann

April 7, 2026

5  out of  5
rating by Jennie Weegmann
"Brenda was awesome to work with. Always looking at my best interests, so professional and kind. She knows her profession."
We responded:
"Jennie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Michael Busey’s Team—we are always here to help!"
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Delroy Ricketts

March 31, 2026

5  out of  5
rating by Delroy Ricketts
"Michel busey insurance has been wonderful.They know what they are doing, their agents are very courteous very knowledgable and helpful. Heather And Caitlyn are two remarkable agents that are always willing to take time out and help you And what more do you need in an agent."
We responded:
"Delroy, it was our pleasure helping with your insurance! My team and I will always be here for you if you need any guidance or have any questions. - Michael"
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Sophia Race

March 22, 2026

5  out of  5
rating by Sophia Race
"I had such a great experience with this team! They were easily able to switch my renters and car insurance over whilst moving to a new state. They were easy to communicate with, quick to respond, and detail oriented. I would recommend this team to anyone in the area!"
We responded:
"Thank you for the amazing review, Sophia! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Wes Hall

March 16, 2026

5  out of  5
rating by Wes Hall
"Michael and his team have been tremendous. I’ve known Michael, Robin and Brian for many years. Recently, I had to transition my accounts from my uncle‘s agency after his passing. Michael was there at the beginning to provide the support that I needed to make this transition. Robin continues to be a great support and so active in the community as well. Brian has been my guy and has helped us to make some changes that were needed to our policies to stay protected. His expertise as well the team are one of the reasons I stay with State Farm and consider them all friends."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Michael Busey’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!Hello Wes, Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds us why we do what we do. We're glad you had a great experience and we look forward to continuing to exceed your expectations! See you soon!"
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Daniel Drata

March 13, 2026

5  out of  5
rating by Daniel Drata
"Michael the Goat 🐐! He was so helpful, helped me get car insurance in less than 5 min it felt like. Great humor this guy has. He was indeed wearing khakis yall!"
We responded:
"Daniel, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Michael Busey’s Team—we are always here to help!"
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Mary Claire Dutton

March 9, 2026

5  out of  5
rating by Mary Claire Dutton
"Robin is always wonderful to work with. She is super responsive and takes time to explain everything clearly. I really appreciate how easy she makes the process and how quickly she answers any questions that I have. 10/10"
We responded:
"Thank you Mary Claire for the kind review. We love working with your team as well as your family!!"
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Shelley Hauskins

March 6, 2026

5  out of  5
rating by Shelley Hauskins
"I love having a personal experience and being able to trust the people at Michael’s office! Our home and cars are our most expensive assets- I’m thankful I can trust we have the best coverage and the best people in our corner if/when something happens! Highly recommend putting your trust in Michael Busey and team at State Farm!! 🙂"
We responded:
"Thank you Shelley for the kind review. We love serving your family with trust, great coverage and an awesome price!!"
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Alex Patel

February 12, 2026

5  out of  5
rating by Alex Patel
"⭐⭐⭐⭐⭐
Brian Parsons and the team delivered a highly professional, efficient experience from start to finish. They reviewed my existing auto coverage line-by-line, presented clear options, and ultimately helped me achieve approximately $4,000 in annual savings while maintaining the level of protection I wanted.
Brian is detail-oriented, responsive, and direct. No wasted time, no pressure, just solid guidance and strong execution. If you want an advisor who treats your policy like a business decision, Brian is the right person to work with.
Highly recommended."
We responded:
"Thank you Alex for the Kind review. Brian is indeed a rockstar. It's always a pleasure when we are able to provide better coverage and save our customers some money!"
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Olivia King

February 11, 2026

5  out of  5
rating by Olivia King
"Working with Michael, Robin, and team is such an easy experience anytime issues or questions arise. Saving money and increasing coverages is cherry on top!"
We responded:
"Olivia, thank you so much for the review. It is certainly our pleasure serving your family. "
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Paul Udell

February 6, 2026

5  out of  5
rating by Paul Udell
"We have been with State Farm for coming up on 5 years now. We bundle home, auto, and personal items. Over the years, we have insured 6 vehicles and currently still have 3 on the policy with our home. I cannot say enough nice things about all the staff there, especially Brenda! No question too big or too small. Brenda and her team always takes the time to explain, clarify, and understand any challenge or concern. She continues to meet our family with grace, patience, and flexibility. Brenda and her team always demonstrates kindness and compassion. Throughout my life, insurance companies tend to treat people like another number. I’m fortunate to say, I’ve never felt that way with Brenda and her State Farm team. Highly recommend for insuring your needs."
We responded:
"Thank you for the kind review Paul. Brenda is indeed a superstar on our team. It is a pleasure to serve your insurance needs. "
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Alyssa Parr

January 26, 2026

5  out of  5
rating by Alyssa Parr
"LOVE this office! Michael and his team are exceptional. They care about their clients and go the extra mile. I personally interact with Brenda frequently and she has always been super responsive and helpful with all of my needs."
We responded:
"Thank you Alyssa. You are very exceptional yourself!! Always a pleasure to serve. "
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Elle

January 24, 2026

5  out of  5
rating by Elle
"In one half hour, Michael did more for me than my other agent did in the 9 months he collected a premium from me. Often, it's your agent that makes a difference when you need help with corporate and Michael did that for me after I changed my policies to his office.
I realize my situation may have not changed, but in talking with Michael about what was going on, I got treated with kindness and respect. I knew when I left our meeting he would do everything he could for me and check into what had been done prior, not just leave me under the bus I was previously thrown under.
If you are needing a man to stand up for you just as he did when serving as a Marine for our country, you need look no further than Michael Busey.
Thank you sir. The words seem small but they are heartfelt."
We responded:
"Thank you for the kind review. It's a pleasure to serve your family. "
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Jddub35

January 22, 2026

5  out of  5
rating by Jddub35
"Received outstanding customer service from Robin. She took the time to look at numerous ways to make decisions on the proper coverages and offered other products that will cover our family autos, our home, our shop and personal articles."
We responded:
"Thank you for the kind review. Outstanding customer service is our middle name!!"
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L. B.

January 22, 2026

5  out of  5
rating by L. B.
"We worked with Robin. She was fabulous! She walked us through the process of switching our home and auto coverage and took care of everything.
Thanks Robin.
Jim and Laura Brink"
We responded:
"Thank you Jim and Laura for the kind review. Insurance is truly our passion. We are honored to serve your family. "